TESTIMONIALS
...franchise was ranked 47th (out of 48) when John took over, but he elevated it to #3 within 18 months; earned highest franchisee year-over-year sales comp award two years in a row (resulting in 20% average unit volume increase); and achieved the following: beat Customer Service Index national target by up to 10 pts in 22 of 23 categories; had the highest alcohol mix, productivity, per-person average, and scored best in 10 operational financial categories; with lowest complaint rate, overtime, and turnover. Jonathan Litt, Applebee's
...was a fledgling 2-unit dinner-only concept with little systems or procedures in place and virtually training, operations, or human resource manuals. John developed all of the above while self-training on the concept plus creating and overseeing the 12-week countdown to opening of location #3 at $100K per week, dinner-only. He then proceeded to drive 5 more openings in 10 months. Paul Morman, Tahoe Joe's
...a vegan fast-casual concept, had 2 locations with lots of opportunities for growth but needed direction on operations. John arrived and instantly everything started coming together. Having his leadership and ability to see the big picture and fix small details was impeccable, allowing me to focus on staff motivation and creating marketing increasing sales 30%+ within a couple months Ingrid Borborema, Wellness Galaxy
